PSS Achieves Full Service Partner Certification for Nortel MPS 500 IVR Systems

Video Conferencing vs. Telepresence

Telepresence picks up where video conferencing left off. Telepresence IS real time, full-high-definition, immersible sound and vision. Telepresence IS most importantly: the feeling of being “there” when you’re “here”. Telepresence is lifelike, video conferencing is not. Telepresence is that hi-line Mercedes AMG, video conferencing is a Ford Escort - Period.

Video conferencing has been around a while now but has always lacked the feeling we spoke about above. Jumpy computer screens, broken audio and poor lighting add to the impersonal touches of video conferencing (ie slow motion camcorder on top of your computer monitor). Finally, technology, bandwidth, vision and sound have all converged on video conferencing to create the telepresence experience. It’s about time! Crystal clear surround sound and real-time full-high-definition visual effects enhance the feeling of being there – thus telepresence. That nervous twitch, roll of the eyes, sniffle, tap of the foot – things you see when you’re present and sitting across a conference room table – things you don’t see or feel from video conferencing, but do with telepresence.

Today, what “real” uses are there for Telepresence?

There is no short answer even possible here. We’ll name a few, more like we’ll put your imagination to work. Imagine a single specialist doctor in Canada treating patients in Haiti via telepresence. Robots in space doing the actual work while the telepresence operator dons his telepresence helmet and gloves at his workstation in Texas. Meeting your Russian company vice president while you’re in the executive telepresence room at the office in Denver. Just a few…

What are “real” savings of Telepresence?

Your imagination still working on the last answer? Don’t let up yet! What carbon footprint? Don’t need that airplane ticket to go check on your staff in Russia now do you? What lost life in the Iraqi war? Unmanned drones and soldiers via telepresence. Military and combat cost savings? Immeasurable. Less travel costs, airline frustration, fuel, lost time, carbon emissions, etc. Those are tangible, real savings to name just a very limited few.

You starting to see what telepresence can do that video conferencing can’t? We hope you see what we’re seeing! Telepresence – its time has arrived!

Check out the video thread in Section 8 of the Telepresence Forum where you can watch some Telepresence YouTube videos! If a picture is worth a thousand words, a video must be worth a million!

Ride on the "Next Plane of Existence" TM

Dublin, Calif. (PRWEB) August 1, 2008 -- PSS, one of America's fastest growing providers of contact center software and services, has achieved full service partner certification from Nortel for the MPS 500 voice response platform. Full service certification allows PSS to provide complete IVR and voice portal solutions based on the Nortel MPS 500 platform, including system design, application development, integration, installation, and ongoing technical support.

PSS specializes in helping customers transition gracefully from legacy to next generation contact center infrastructure based on VoiceXML and VoIP. The company has been supporting the prior generation Nortel-Periphonics (VPS/is) systems since 2002. Through a unique combination of legacy system support, a portfolio of next generation products, and professional services, PSS customers can transition to new technologies as rapidly or gradually as business priorities demand.

"PSS will continue to support legacy VPS systems for years so our customers can transition to newer technology at their own pace," said Todd Funk, CEO of PSS. "We're delighted to add MPS 500 to our next generation platform portfolio so our customers can include Nortel in their PSS graceful transition plan."

About PSS

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, SIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare. For more information, visit http://www.psshelp.com/.

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To learn more about this state-of-the-art immersive technology categorized as "Telepresence", visit these websites:

Telepresence Today - Telepresence information and editor qualified headline news

Telepresence Forum - Free user discussion forum

Telepresence Report - 24/7 breaking Telepresence related news and information